Here are possible causes of the issue.

a) Android Background Activity Needs to be Enabled.

Make sure “Restrict background activity” is turned O​ FF​.


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b) Turn on Background data

https://support.google.com/googleplay/answer/1663315?hl=en

On Android 7.0 or higher

When data saver mode is on and Wi-Fi isn't available, Google Play may be affected. You can choose to let Google Play continue getting background data via cellular data in data saver mode.

  1. Open your device's Settings app .

  2. Tap ​Data usage​ ->Data saver.

  3. If data saver is off, you don't have to do anything. If data saver is on, continue to step 4.

  4. Tap ​Unrestricted data access​.

  5. Scroll down and tap the ​Driver App.

  6. Next to that app or service, tap the ​On/Off​ switch to turn it on.

On Android 5.0 through 6.0

  1. Open your device's Settings app .

  2. Tap ​Data usage​ ->Cellular data usage​.

  3. Make sure you're viewing the network for which you want to view or restrict app data usage.

  4. Scroll down and tap the Driver App.

  5. Tap ​Background data ->​Unrestricted data usage​.

c) Android GPS permission needs to be enabled.